America’s Remote Help DeskCase Studies
Sterling Partners
In 2002, Sterling was a small venture capital firm that was planning to grow rapidly and its management knew that it did not want to hire and manage full time IT employees. Sterling was referred to America’s Remote Help Desk (ARHD) through other private equity firms in the area. After evaluating services, Sterling decided that ARHD could address their needs to scale IT.
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Vintage Security
In 2004, Vintage Security sought a new outsource IT Support partner due to an ineffective organization they were working with at the time. They required end user Help Desk support and Infrastructure management. Their mission critical servers, including Microsoft Exchange Email and a business critical custom application, are located at their Headquarters in Jessup, MD. ARHD was selected as a partner and immediately conducted an Infrastructure Assessment.
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Chesapeake Capital Partners
Chesapeake Capital Partners is a small venture capital firm with daily IT demands like many other small businesses. In 2001, ARHD became Chesapeake’s outsource IT Support provider, fully managing IT for the firm.
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CB Flooring
CB Flooring teamed up with America’s Remote Help Desk (ARHD) in 2004 after being referred by a satisfied client. At the time, CB Flooring had one internal resource who knew the most about IT who was struggling to keep up with their organizational growth. ARHD immediately filled the technical and resource void, bringing stability and structure.
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Miles & Stockbridge
When Miles & Stockbridge P.C., a law firm with over 200 lawyers practicing in nine offices in the mid-Atlantic region, decided to outsource help desk support for its legal staff, responsiveness and open communication emerged as the two main ingredients for success. Like most firms, Miles & Stockbridge legal professionals place their clients’ needs above their own. The firm chose America's Remote Help Desk (ARHD) as its outsourced support provider because of their intimate understanding of the customer-focused culture of a law firm.
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American Immigration Lawyers Association
Serving more than 11,000 attorneys and law professors who practice and teach immigration law, the American Immigration Lawyers Association (AILA) provides and manages a host of online resources related to continuing legal education, legal research, professional services, and expertise through its 36 chapters and more than 50 national committees. When AILA sought a help desk partner to support its Web-based AILALink immigration law library, the association turned to America's Remote Help Desk (ARHD).